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Frequently Asked Questions
We have put together a list of the most commonly asked
questions at 52Bet.com Sportsbook.
General Questions
Login Problems and Questions
Banking Questions
Security and Legal Answers
Technical Issues
Game Fairness
FAQ: 52Bet.com Answers
Do I have to pay taxes on my
winnings?
Paying taxes on your winnings depends upon the jurisdiction
in which you reside. We will not provide details of
individual's net proceeds or losses. This is up to the
individual to declare to the proper authorities. All
customer information is kept highly confidential and
is not disclosed to any third parties or public agencies.
How old do I have to be to play
in the sportsbook or casino?
No one under the age of 18 years will be allowed to
play for real money.
Why am I having trouble logging
into the casino or sportsbook?
AOL users may sometimes have problems logging in. This
can partly be explained by the fact that the AOL browser
remembers old pages you have viewed (server side caching).
Remembering old pages is meant to add speed to your
browsing experience, however, it backfires when you
try to view a web page that does not load correctly.
When this happens in most browsers, you can usually
get it to display properly by refreshing your page (a
button on your web browser). However, with AOL, when
there is an error on a web page you have just loaded,
AOL remembers this, and will simply reload the error
page when you try to refresh. There are a few solutions
you can try to get around this.
Solution #1 For Internet Explorer and AOL Users
Make sure your web browser or AOL is closed. Go to
your Start Menu (bottom left hand side), up to "Settings",
then to "Control Panel". When "Control Panel" opens,
double click on "Internet Options" On the first screen
you see there, there are two buttons you have to click.
Under the category, "Temporary Internet Files", Hit
the "Delete Files Button". If it asks you to delete
all off-line content too, indicate "Yes". Immediately
below the "Temporary Internet Files" section, is a
menu item called "History", click on the button that
says "Clear History". Click "Yes" when asked to delete
all files in your history. Now click "OK" to exit
out of the Internet options for the control panel.
Restart your computer, and when you reload your web
browser, you should be able to login without a problem.
Solution #2 for Netscape, Internet Explorer and
AOL Users
In another window, login as usual. You will see the
URL in the address box.
From that address box, remove the "http://www" (without
quotes). Click the enter/return key on your keyboard.
This will reload the page (you will remained logged
in).
Solution #3 The Last Resort
Download the latest version of Netscape or Internet
Explorer. Install, and then restart.
Why am I having trouble using
my credit card?
If you are having trouble making a deposit online using
your credit card, simply call us at 800-996-5152. Many
banks refuse to allow charges to online gaming entities
due to the higher than average rate of fraud. As part
of the worlds largest online gaming company, we have
worked hard to achieve a AAA credit rating, and are
able to process and approve over 95% of our credit card
transactions. By calling us, we will be able to either
work with your credit card company or process your card
over the phone.
Is it safe to use my credit
card?
Yes, ecash transactions at Electronic Financial Services are safe. Your
transactions will be billed by a reliable third party transaction
processor. The name of this processor will be shown to you after you make
your transaction, please pay close attention to this name, as it is the
name that will appear on your credit card statement. Electronic Financial
Services Ltd and it's processors are companies registered and regulated by
Visa International to accept and process financial transactions on behalf
of its clients in the gaming industry. Every credit card purchase you make
is backed by the Electronic Financial Services Safe Transaction
Guarantee.
Web Players Ltd. is a company registered and regulated
by Visa International to accept and process financial
transactions on behalf of its clients in the gaming
industry. Every credit card purchase you make is backed
by the Web Players Safe Transaction Guarantee. We guarantee
that every transaction you make with Web Players will
be 100% safe.
This means you pay nothing if unauthorized charges are
made to your card as a result of using our services.
See guarantee details below.
Web Players Safe Transaction Guarantee
Under the Fair Credit Billing Act, your bank can not
hold you liable for more than $50.00 of fraudulent
charges. If your bank does hold you liable for any
of this $50.00, Web Players will cover the entire
liability for you, up to the full $50.00. Web Players
will only cover this liability if the unauthorized
use of your credit card resulted through no fault
of your own from purchases made at Web Players while
using the secure server.
In the event of unauthorized use of your credit card,
you must notify your credit card provider in accordance
with its reporting rules and procedures.
Is all my personal information
secure?
We take your security very seriously. Security in an
Internet based business, can be likened to a chain,
that is, its security is only as strong as its weakest
link. Transactional (credit card transactions) security
is one part of this link. 52Bet.com prides itself on
its data integrity and the security of our customer
database and information systems.
How is my privacy protected?
Our sportsbook and database servers are contained in
a state of the art data center built in 2001. Our data
center contains automated power transfer facilities
and sophisticated natural disaster prevention security,
including:
- State of the art fire supression system.
- All servers are attatched to redundant UPS (DC
power) backup system. This is further bolstered
by an onsite deisel backup generator which can run
our systems for up to a ten days during catastrophic
power outages.
- Our servers consist of high end Sun Solaris Enterprise
machines, with raid storage systems and multiple
high speed CPUs. In addition to hardware redundancy,
all our systems are backed up nightly, with a copy
of the tape backup stored off site.
- 24/7 live network monitoring by both skilled
network administrators and sophisticated network
monitoring programs.
- For added security and reliability, our websites
and customer interface are hosted on redundant servers
in both North America and Europe.
Due to the nature of computer security, the exact specifications
of our intruder detection and prevention system cannot
be disclFebruary 11, 2008 1:42 PMincluding both hardware and software
detection units, a firewall, and live network monitoring
by both humans and custom designed monitoring scripts.
What license is required to
conduct business?
52Bet.com is operated by Internet Opportunity Entertainment
Ltd. (IOE), a subsidiary of SportingBet, Plc. IOE is
licensed in Antigua to conduct Internet gaming, and
SportingBet, Plc. is a publicly reporting company on
the London Stock Exchange.
Is gambling on the Internet
legal?
Every region throughout the world has different laws,
and they change from time to time, so we can't really
answer that question. To be sure, you should contact
your local legal representative to answer any of your
questions.
Can I Get Technical Help
One of 52Bet.com top priorities is to make sure that
our members are well looked after. We offer 24 hour
technical support, 7 days a week. If you are having
any technical problems, please contact us toll-free:
Technical Help
Phone: 888-685-7619 or e-mail our technical staff
at support@52Bet.com
Customer Care / Online Banking
Please call 800-996-5152 or e-mail our casino manager
at webmaster@52Bet.com
What do I need to play?
To enter the sportsbook, you need a Internet connection
and a browser that supports frames.
To play the casino games. You must have a browser that
supports JAVA.
The vast majority of current browsers support frames.
We recommend the latest version of Internet Explorer.
What do I do if I get disconnected?
If you happen to be in the middle of a game and you
get disconnected for some reason, there is no need to
panic. The exact state of your game will have been saved
when you return to 52Bet.com. So you can continue exactly
from where you left off. This only applies if you are
in the middle of a game or placing a wager. We want
you to be protected from any accidental monetary loss.
I can't get past a firewall.
Many people connect at work using their network, some
of which contain firewalls. The port number is 40069.
The game froze, what do I do?
Like many other popular software programs, our JAVA
casino games may freeze from time to time. Please be
patient. If the game does not start again you may safely
end the operation through Windows Task Manager. To launch
Task Manager, press CTRL-ALT-DEL and then end the casino
task. Your game will be held in a suspended state until
you logon again. The game will not go on playing without
you.
How are the odds created for
the casino games?
The odds for our casino are set according to the games
themselves. These game payouts are in 100% conformity
with the common rules of play in Las Vegas. The game
play is randomized for fairness by a random number generator
that resides on our server. For all card-based games,
the deck or decks of cards are shuffled prior to each
hand being dealt. As we are a publicly traded company,
our payouts are audited by a third party to ensure they
are being created in a fair and random manner.
How do you prove your random
number generator is unbiased?
As the worlds largest online gaming company, we are
audited by one of the top international accounting firms
in the world. As a public company, we must file and
publicly disclose all of our records annually. Since
1996, our payouts and odds have never been challenged
or proven unfair or biased in any court of law.
Can anyone benefit from a biased
random number generator?
No. Nobody can benefit from a biased generator. If there
was bias, customers would have the ability to see patterns
and trends and use it to their advantage. Our generator
is absolutely random and thus fair for both player and
the house.
Can there be bugs in the software
and what if I lose money as a result of a bug?
While highly unlikely, it is possible. If you do come
across a problem, we have 24 hour phone and e-mail support.
If you have any concern about the rules, implementation,
or consistency of any game at 52Bet.com , please contact
our Customer Service. If the problem cannot be immediately
solved, the case will be investigated using the game
logs of the server and if something is found to be wrong,
our development team will assess the problem and fix
it.
If you lose money as a result of a bug, an investigation
will commence and if our results show that there was
a problem, your money for the bet will be refunded immediately. |
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52Bet.com is open 24 hours a day, 7 days a week, 365
days a year. Please call us if you have any questions.
800-996-5152
Or CLICK HERE
for live online help from one of our
operators. |
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